Head of Enterprise Solutions Engineering (East)

Decagon; New York, Northern (NY, KY); Hybrid; USD 320,000 - 400,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (401K/pension)

Parental Leave

Fertility and family benefits

Wellness stipend

Daily lunches in the office

Generous vacation policy

Job summary

Decagon, a leading conversational AI platform, seeks a Director of Solutions Engineering to lead our growing pre‑sales function and drive AI adoption across global enterprises. You will hire, mentor, and scale a high‑performing Solutions Engineering team, shaping governance and best practices for discovery, design, and ROI validation.

Collaborate with Sales, Product, and Engineering to align technology with business outcomes, while representing Decagon as a senior technical leader in key

Qualifications

• 7+ years of experience in pre‑sales technical roles such as Solutions Architect, Sales Engineer, or similar.
• 3+ years of experience leading pre‑sales/solutions engineering teams.
• Proven track record with large enterprise customers and complex buying cycles.
• Strong technical proficiency with enterprise AI deployments, API integrations, and production architectures.
• Excellent communication with executives, business stakeholders, and technical teams.
• Demonstrated ability to build scalable teams and processes in fast growth environments.
• Executive presence and consultative skills to establish trust with senior leaders.

Responsibilities

• Hire, mentor, and manage a team of Solutions Engineers with technical guidance and career development.
• Establish and operationalize best practices for pre‑sales solutioning, PoCs, and technical validation.
• Partner with Sales to co‑develop go‑to‑market strategies and align execution with business goals.
• Engage directly with enterprise prospects, guiding discovery, solution design, and ROI validation.
• Ensure demonstrations and prototypes are tailored to customer needs.
• Foster collaboration with Product and Engineering to feed customer insights into roadmap priorities.
• Serve as an executive‑level technical representative in meetings, workshops, and events.
• Define scalable processes and assets to support team efficiency and long‑term growth.
• Stay current on enterprise AI adoption patterns and integration strategies.

Skills

Pre-sales leadership

Solutions engineering

Enterprise engagement

Executive communication

Coaching & mentoring

Team leadership

Job description

Decagon, a leading conversational AI platform, seeks a Director of Solutions Engineering to lead our growing pre‑sales function and drive AI adoption across global enterprises. You will hire, mentor, and scale a high‑performing Solutions Engineering team, shaping governance and best practices for discovery, design, and ROI validation.

Collaborate with Sales, Product, and Engineering to align technology with business outcomes, while representing Decagon as a senior technical leader in key