Director of Patient Support & Operations Excellence

Omega Healthcare Management Services Pvt. Ltd.; Indianapolis (IN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Holiday pay

Professional development opportunities

Job summary

Omega Healthcare Management Services is seeking an executive operations leader to drive client programs and patient support operations in Indianapolis. You will align strategy with client leadership, oversee performance, staffing, and continuous improvement initiatives.

You will build high-performing teams, manage budgets, and ensure regulatory compliance while strengthening client partnerships and service delivery outcomes in a complex healthcare environment.

Qualifications

• Bachelor's degree in healthcare admin, business, operations management, or related field.
• 8-10 years of progressive experience in contact center, patient services, workforce management, customer service, RCM, patient access, or healthcare operations.
• 5+ years of leadership experience managing managers, supervisors, or multiple teams.
• Demonstrated responsibility for large team oversight (50+ employees; often 100-500+ in larger environments).
• Budget management and client or executive stakeholder management.
• Workforce planning and staffing strategies.

Responsibilities

• Serve as the executive operational leader for assigned clients and patient support programs.
• Conduct regular business reviews and strategic meetings with client leadership to review performance and strengthen partnerships.
• Ensure proactive communication regarding operational performance, staffing plans, service enhancements, risks, and mitigation strategies.
• Partner with clients to develop solutions that improve patient experiences, operational efficiency, regulatory compliance, and service delivery outcomes.
• Maintain strong executive-level relationships that support client retention, satisfaction, and business growth.
• Provide leadership and oversight for Senior Managers, Managers, Supervisors, Team Leads, and support personnel within the Patient Support Contact Center.
• Build high-performing teams through effective hiring, coaching, mentoring, performance management, succession planning, and employee development.
• Establish performance expectations and accountability measures for leaders and frontline teams.
• Promote employee engagement, retention, leadership development, and a culture of continuous improvement.
• Identify future leadership talent and implement development plans to support organizational growth

Skills

Leadership

Management

Forecasting

Budgeting

Call Center

Contact Center

Revenue Cycle Management

Workforce Planning

WFM

Copays

Education

Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or related field

Job description

Omega Healthcare Management Services is seeking an executive operations leader to drive client programs and patient support operations in Indianapolis. You will align strategy with client leadership, oversee performance, staffing, and continuous improvement initiatives.

You will build high-performing teams, manage budgets, and ensure regulatory compliance while strengthening client partnerships and service delivery outcomes in a complex healthcare environment.