Head of Enterprise Customer Success (Remote)

Inspectorio; United States; On-site; USD 87,506 - 120,000; Full time

Benefits offered by this job

Unlimited annual leave

Flexible working options

Professional development opportunities

Inclusive culture

Team events and celebrations

Job summary

Inspectorio is seeking a Lead Customer Success Manager to support its largest enterprise clients, ensuring effective use of its technology platform. This role involves project management, customer onboarding, and developing business strategies within a dynamic and innovative team.

Qualified candidates will have a Bachelor's degree and relevant IT project experience. This full-time position has a salary range of $87,506 to $120,000 per year and includes comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent in Business Administration, Economics, or related field and two years of experience in a related occupation.
• Experience in managing IT projects focusing on return on investment.
• Experience with customer success initiatives using Salesforce and B2B SaaS.

Responsibilities

• Manage IT project milestones and customer onboarding.
• Establish effective processes for team operations.
• Conduct business analysis on process mapping.

Skills

Project management

Business analysis

Customer success

Technical liaison

Salesforce

SaaS

Education

Bachelor's degree in Business Administration, Economics, or related field

Tools

Hubspot

Totango

Jira

Confluence

Salesforce

Asana

Miro

Figma

BigQuery

Google Cloud Platform

Excel (Advanced)

Google Sheets (Advanced)

Job description

Inspectorio is seeking a Lead Customer Success Manager to support its largest enterprise clients, ensuring effective use of its technology platform. This role involves project management, customer onboarding, and developing business strategies within a dynamic and innovative team.

Qualified candidates will have a Bachelor's degree and relevant IT project experience. This full-time position has a salary range of $87,506 to $120,000 per year and includes comprehensive benefits.