Head of Enterprise Account Growth & Partnerships

City Wide Facility Solutions; Lenexa (KS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-Term Disability

PTO

401k

Flexible work atmosphere

Charitable involvement

Job summary

City Wide Facility Solutions is seeking a strategic Director of Enterprise Account Management in Lenexa, KS. You will lead a high-performing team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts to retain key enterprise clients and grow revenue.

You will recruit, onboard, train, and mentor team members, while partnering with franchise teams and internal departments to deliver exceptional service and drive long-term partnerships.

Qualifications

• Bachelor's degree or equivalent experience in B2B sales, account management, customer success, business development, or a related field.
• Strong leadership, coaching, and development of client-facing teams.
• Proven ability to retain and grow complex B2B client relationships.

Responsibilities

• Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
• Interview, hire, onboard, train, coach, and mentor team members to support their growth.
• Lead weekly team meetings and conduct regular one-on-one coaching with direct reports.
• Assist Enterprise Account Managers in retaining key client relationships and identifying expansion opportunities.
• Build trusted, long-term relationships with enterprise client decision-makers and stakeholders.
• Serve as the primary liaison between enterprise clients and franchise teams to align communication and service delivery.

Skills

Leadership

Coaching

Client relationships

CRM usage

Team development

Education

Bachelor's degree

Tools

CRM software

Job description

City Wide Facility Solutions is seeking a strategic Director of Enterprise Account Management in Lenexa, KS. You will lead a high-performing team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts to retain key enterprise clients and grow revenue.

You will recruit, onboard, train, and mentor team members, while partnering with franchise teams and internal departments to deliver exceptional service and drive long-term partnerships.