Head of Enrollment Strategy & Engagement

Guardian Life; Atlanta (GA); Híbrido; USD 179 000 - 294 000; Tempo integral

Resumo da oferta

Guardian Life is seeking a Head of Enrollment to lead the enterprise enrollment function for Group Benefits. You will set strategy, drive participation, and align with Sales, Client Management, and brokers to deliver measurable outcomes across customers and partners.

You will build and lead a high-performing enrollment organization, overseeing leads, contracted enrollers, and partner networks, while driving customer engagement and market differentiation in benefits enrollment.

Qualificações

• Minimum of 8 years of experience in group benefits, enrollment, distribution, client management, operations, or a related commercial leadership role.
• Proven experience leading enrollment strategy and participation initiatives.
• Deep understanding of voluntary benefits and enrollment dynamics.
• Experience managing internal teams and external partners in a matrixed environment.
• Ability to collaborate across sales, client management, operations, technology, marketing, product, and service.
• Data-driven mindset using enrollment analytics to identify opportunities and improve outcomes.
• Strong executive presence and ability to influence senior leaders, field stakeholders, brokers, customers, and external partners.
• Experience within commercial insurance, financial services, employee benefits, enrollment consulting, enrollment firms, or carrier organizations preferred.

Responsabilidades

• Be accountable for Guardian's overall enrollment strategy, execution model, and participation outcomes across Group Benefits.
• Lead and develop enrollment practice leaders, directly contracted enrollers, and external enrollment firm partnerships to deliver consistent, high-quality enrollment experiences.
• Partner closely with Sales, Client Management, and Distribution leaders to develop enrollment strategies that drive new business growth, customer retention, and persistency results.
• Drive participation and enrollment effectiveness by leveraging data, customer segmentation, communication strategies, enrollment technology, and disciplined field execution.
• Establish clear performance standards, operating rhythms, reporting frameworks, and accountability mechanisms for both internal and external enrollment resources.
• Build scalable enrollment capabilities that support customers of varying sizes, complexity levels, industries, and benefit offerings.
• Strengthen relationships with enrollment firms and strategic partners to ensure quality execution, operational consistency, and alignment with Guardian's growth objectives.
• Champion customer-centric and employee-centered enrollment experiences that increase understanding, engagement, and participation in Guardian's benefit solutions.
• Leverage enrollment insights and market trends to continuously improve enrollment practices, participation outcomes, and overall customer satisfaction.
• Serve as a key member of the Distribution Leadership Team, helping shape the strategic direction of the organization and advancing Guardian's ability to deliver market-leading enrollment outcomes.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement across the enrollment organization and partner ecosystem.

Conhecimentos

Strategic leadership

Enrollment strategy

Relationship building

Data-driven decision making

Executive communication

People development

Collaboration across functions

Formação académica

Bachelor’s degree, preferred

Descrição da oferta de emprego

Guardian Life is seeking a Head of Enrollment to lead the enterprise enrollment function for Group Benefits. You will set strategy, drive participation, and align with Sales, Client Management, and brokers to deliver measurable outcomes across customers and partners.

You will build and lead a high-performing enrollment organization, overseeing leads, contracted enrollers, and partner networks, while driving customer engagement and market differentiation in benefits enrollment.