Head of Endpoint & Collaboration Platform Engineering

Brobston Group; Seattle (WA); Hybrid; USD 191,000 - 297,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

Job summary

Nordstrom is seeking a Sr. Engineering Manager to lead engineers responsible for devices and platforms used by employees across Windows, macOS, iOS, Android, and rugged devices. You will own roadmaps, drive secure operations, and ensure reliable delivery in a hybrid Seattle workplace.

We value a strong background in incident response, vulnerability management, and cross-functional leadership, with a focus on KPI-driven improvements and cost-conscious vendor management.

Qualifications

• BA/BS in Computer Science or equivalent practical experience.
• 8+ years of experience in systems, platform engineering, or end‑user computing, including 5+ years leading and developing teams.
• Deep experience managing fleets across Windows, macOS, iOS, and Android, with hands‑on knowledge of Microsoft Intune and Configuration Manager.
• Experience with ruggedized or purpose-built devices and firmware update management.
• Experience owning and operating business‑critical systems, including incident response and RCA.
• Experience running vulnerability remediation, patching, and audit or compliance programs.
• Experience with ServiceNow for incident, problem, change, and asset management.
• Experience with Active Directory, Azure, and identity platforms.
• A record of leading large cross‑functional projects and platform migrations.
• A record of continuous improvement, including defining and quantifying KPIs.
• Experience managing budgets, licensing, and vendor relationships.
• A plus: Azure Virtual Desktop, enterprise collaboration platforms, Atlassian administration, and AI productivity tooling.

Responsibilities

• Own the roadmap for endpoint and mobile platforms, including Microsoft Intune, Configuration Manager, OS and application lifecycle, hardware refresh, and virtual desktop.
• Lead the engineering framework for store and supply chain handheld fleets, including vendor evaluation, pilots, enrollment, and firmware updates.
• Own the roadmap for service management and collaboration platforms, including ServiceNow, Atlassian, Microsoft 365, and Slack, and use scripting, APIs, and automation to remove manual work and shorten feedback loops.
• Drive vulnerability remediation, patching, and audit readiness across endpoints and servers, with clear ownership of each finding through closure.
• Lead incident response for platform outages, owning root cause analysis and the follow-through that keeps failures from repeating.
• Partner with Network Security, Store Hardware Platforms, Supply Chain, Program, Product, and business teams to set ownership and decision rights, change governance, and OKRs, and keep leadership informed on priorities, risks, and outcomes.
• Manage budget, licensing, vendor renewals, and cost reduction, using spend and usage data to inform every renewal decision.
• Hire, coach, and develop engineers using their interests, Nordstrom Competencies, and the Tech Talent Framework, and give the team the context to see why its work matters.

Skills

Microsoft Intune

Configuration Manager

Windows

macOS

iOS

Android

Incident response

Vulnerability remediation

ServiceNow

Active Directory

Azure

Azure Virtual Desktop

Atlassian administration

AI productivity tooling

Education

BA/BS in Computer Science or related field

Tools

Microsoft Intune

Configuration Manager

Active Directory

Azure

Atlassian administration

Slack

Microsoft 365

ServiceNow

Job description

Nordstrom is seeking a Sr. Engineering Manager to lead engineers responsible for devices and platforms used by employees across Windows, macOS, iOS, Android, and rugged devices. You will own roadmaps, drive secure operations, and ensure reliable delivery in a hybrid Seattle workplace.

We value a strong background in incident response, vulnerability management, and cross-functional leadership, with a focus on KPI-driven improvements and cost-conscious vendor management.