Sr. Engineering Manager, Endpoint & Collaboration

Nordstrom Inc

Seattle (WA)

Hybrid

USD 191,000 - 297,000

Full time

9 days ago

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Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

Job summary

Nordstrom Inc. is seeking a Sr. Engineering Manager to lead engineers building and operating devices and platforms used by Nordstrom employees daily.

Hybrid in Seattle, you will own endpoint/mobile platforms and service management, driving vulnerability remediation, incident response, and platform migrations with cross-functional partners. You will manage budgets, vendor relations, and talent development, while guiding pilots, firmware updates, and hardware refresh across Windows, macOS, iOS,

Qualifications

BA/BS in Computer Science or related field or equivalent practical experience.
8+ years in systems, platform engineering, or end-user computing, including 5+ years leading and developing teams.
Deep experience managing fleets across Windows, macOS, iOS, and Android, with hands-on knowledge of Intune and Configuration Manager.
Experience with ruggedized or purpose-built devices and firmware update management.
Experience owning and operating business-critical systems, including incident response and RCA.
Experience running vulnerability remediation, patching, and audit or compliance programs.
Experience with ServiceNow for incident, problem, change, and asset management.
Experience with Active Directory, Azure, and identity platforms.
A record of leading large cross-functional projects and platform migrations.
A record of continuous improvement, including defining and quantifying KPIs.
Experience managing budgets, licensing, and vendor relationships.
A plus: Azure Virtual Desktop, enterprise collaboration platforms, Atlassian administration, and AI productivity tooling.

Responsibilities

Own the roadmap for endpoint and mobile platforms, including Intune, Configuration Manager, OS and app lifecycle, hardware refresh, and virtual desktop.
Lead the engineering framework for store and supply chain handheld fleets, including vendor evaluation, pilots, enrollment, and firmware updates.
Own the roadmap for service management and collaboration platforms, including ServiceNow, Atlassian, Microsoft 365, and Slack, using scripting and APIs to reduce manual work.
Drive vulnerability remediation, patching, and audit readiness across endpoints and servers with clear ownership.
Lead incident response for platform outages with root cause analysis and follow-up to prevent recurrence.
Partner with Security, Store Hardware, Supply Chain, and Product teams to set ownership, governance, and OKRs; keep leadership informed.
Manage budget, licensing, vendor renewals, and cost reduction using spend data to inform renewals.
Hire, coach, and develop engineers using Nordstrom Competencies and Tech Talent Framework; provide context to show impact of their work.