Head of Enablement

Aveni; United States; Remote; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote working options

Flexible working

Health insurance

Equity

Pension match

Learning & development support

Cycle to Work

Private healthcare

Job summary

Aveni is seeking a Head of Enablement to create and lead the education function for Aveni Assist and Aveni Detect. You will design scalable programs, set standards, and shape the team and tooling to educate thousands of professionals on our AI-powered solutions.

You’ll own the enablement strategy for enterprise clients, launch an Aveni Certification program with LMS courses, quizzes, and digital badges, and build onboarding, refresher, and feature-launch training reaching a wide audience with

Qualifications

• Experience building an enablement, training, or customer education function and establishing its operational model.
• Hands-on experience delivering training both in person and online.
• Experience designing programmes or certifications in an LMS for thousands of end users.

Responsibilities

• Own enablement strategy for Assist and Detect, defining great outcomes for each user type and customer segment.
• Design and launch LMS-based certification programmes with courses, quizzes, and badges.
• Build scalable onboarding, new-joiner, refresher, and feature-launch training for thousands of users with minimal manual effort.

Skills

Function Builder

Training Manager Background

Enterprise Certification Design

Large‑Scale Adoption

Customer Adoption Journeys

Communication & Collaboration

Tools

LMS Platforms

Job description

Do you love building something from scratch, and turning busy professionals into confident users of cutting‑edge technology?

We’re looking for a Head of Enablement to build and lead the function that educates thousands of users on Aveni Assist and Aveni Detect. Our clients buy Aveni for their advice and compliance teams and your job is to win them over with programmes that are engaging, scalable, and genuinely useful.

About Aveni

Aveni is an award‑winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world‑leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise‑wide productivity. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.

About The Role

This is a build role. Our user base has grown to thousands of users on Assist alone, and a single client can have 2,500 users to train. You’ll design how enablement works at Aveni – the processes, standards, tooling, and team structure – and maybe even launch an Aveni Certification across different user types.

Core Focus Allocation

• 60% Framework & Process: Process design, programme architecture, and training automation.
• 20% Team Leadership: Hiring, coaching, and scaling your enablement team.
• 20% Hands‑On Delivery: High‑impact in‑person and online training execution if we hit capacity

What You’ll Be Doing

• Enablement Strategy: Own enablement for Assist and Detect, defining what great looks like for each user type and customer segment.
• Aveni Certification: Design and launch programmes featuring LMS courses, quizzes, and digital badges aligned to our delivery model.
• Scalable Programmes: Build onboarding, new‑joiner, refresher, and feature‑launch training that reaches thousands of users with minimal manual effort.
• Blended Delivery: Run in‑person and online training, delivering critical sessions yourself where it matters most or where we have hit capacity.
• Operating Model: Set the operational processes, scheduling rhythm, and quality expectations for the team.
• Measurement & Analytics: Track engagement, completion, adoption, and competency, using data to continuously improve outcomes.
• Team Leadership: Hire, coach, and grow a high‑performing team
• Cross‑Functional Partnership: Work closely with Customer Success, Implementation, Product, and Sales.

What We’re Looking For

• Function Builder: Proven experience building an enablement, training, or customer education function and establishing its operational model.
• Training Manager Background: Strong hands‑on experience delivering training both in person and online.
• Enterprise Certification Design: Experience designing programmes or certifications in an LMS for thousands of end users.
• B2B2C / Large‑Scale Adoption: Experience enabling the end users of enterprise client organisations at scale.
• Customer Adoption Journeys: Proven track record running customer‑facing onboarding and adoption journeys.
• Key Attributes: Quick‑thinking, emotionally intelligent, customer‑obsessed, and process‑driven.

Nice to Have

• Experience with both high‑touch and self‑serve enablement models.
• Financial services, wealth management, or regulated industry experience.
• Background in automating customer training journeys.
• Scale‑up or start‑up experience.

Benefits

• Environment & Culture: Collaborative, innovative work environment with substantial career growth opportunities.
• Time Off: 34 days holiday plus your birthday off (inclusive of bank holidays).
• Equity: Share options—we believe in shared success.
• Professional Growth: Skills development and continuous learning support.
• Work Flexibility: Fully remote and flexible working options (remote, co‑working spaces, or hybrid).
• Health & Protection: Life insurance, income protection, and private healthcare.
• Wellbeing: 24/7 Employee Assistance Programme (EAP) for emotional wellbeing.
• Perks & Savings: Cycle to Work scheme, pension match up to 5%, and exclusive retailer discounts.

Join Us in Making a Difference

At Aveni, we believe that diversity drives innovation. We’re committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. We know that some people only apply when they meet 100% of the requirements, but we’d like to hear from you anyway.