Head of eCommerce Store Operations & Launches

Warner Music Group; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Warner Music Group is seeking a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers.

You will oversee setup, publishing banners, promotions, and high-visibility product launches on artist stores, driving fan relationships through launches and activations. You will collaborate with ecommerce operations, merchandising, marketing, analytics, label/artist teams and tech partners to grow a global ecommerce business serving hundreds of artists and millions of

Qualifications

• 5 years of eCommerce and site merchandising or store operations experience.
• Experience supporting product and marketing campaigns on high visibility stores.
• Experience working with Shopify or similar eCommerce platforms.
• Understanding of product catalogs, content management, digital publishing and merchandising processes.
• Proven ability to work cross-functionally with marketing, merchandising, brand management, customer services and external stakeholders to coordinate product launches.
• Excellent written and verbal communication skills with stakeholders at all levels.
• Passion for the customer experience and exceptional service to clients protecting their brand and reputation.
• Detail oriented and accountable to quality of overall outcomes and team deliverables.

Responsibilities

• Own the business process to manage intake requests, allocate resources, execute and launch product, promotion and marketing requests on ecommerce sites.
• Manage a direct team of store and item operations managers who operate our customer facing artist stores.
• Define requirements and success metrics for streamlined operations and drive continuous improvement in team performance.
• Own requirements and implementation of project management tools for your area of accountability (ASANA, AirTable, Monday or JIRA).
• Execute visual merchandising strategies to showcase new releases, featured products and promotions.
• Collaborate with store managers and brand management to align goals and messaging for new releases, campaigns, and promotions.
• Execute timed launches of campaigns according to plan and schedule; ensure all elements are activated.
• Continuously monitor weekly sales on new album releases to ensure chart accuracy and identify discrepancies.
• Partner with tech and platform teams to prioritize improvements in tools, analytics and project management suites.
• Coordinate with Customer Service to update stores and respond to feedback promptly.

Skills

eCommerce

Store operations

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Shopify

ASANA

Airtable

Monday.com

JIRA

Job description

Warner Music Group is seeking a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers.

You will oversee setup, publishing banners, promotions, and high-visibility product launches on artist stores, driving fan relationships through launches and activations. You will collaborate with ecommerce operations, merchandising, marketing, analytics, label/artist teams and tech partners to grow a global ecommerce business serving hundreds of artists and millions of