Global eCommerce Store Operations Lead

ROSTR, Inc.

New York, Northern (NY, KY)

Hybrid

USD 80,000 - 90,000

Full time

14 days+

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Benefits offered by this job

In-office collaboration

Job summary

Warner Music Group seeks a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers.

You will oversee setup and publishing banners, promotions, and high-visibility product launches on our artists stores, driving fan-to-artist relationships through launches and activations. You’ll collaborate across ecommerce operations, merchandising, marketing, analytics, label/artist teams and tech partners to streamline processes and scale a global eCommerce business serving

Qualifications

5 years of eCommerce and Site Merchandising or store operations experience.
Experience supporting product and marketing campaigns on high-visibility stores.
Experience with Shopify or similar eCommerce platforms.
Understanding of product catalogs, content management and merchandising processes.
Proven ability to work cross-functionally with marketing, merchandising, brand management, customer services and external stakeholders to coordinate product launches.
Excellent written and verbal communication with stakeholders at all levels.
Passion for the customer experience and protecting brand/reputation.
Detail oriented and accountable for quality of outcomes and deliverables.

Responsibilities

Help own the business process to manage intake requests, allocate resources, execute and launch product, promotion and marketing requests on our ecommerce sites.
Manage a direct team of store and item operations managers who operate our customer facing artists stores.
Define requirements and success metrics for streamlined operations process and drive continuous improvement in team performance.
Own requirements and implementation of project management tools for your area of accountability. Familiarity with ASANA, AirTable, Monday or JIRA.
Execute visual merchandising strategies to showcase new releases, featured products and promotions effectively and continuously refine presentations to drive improvements in engagement and conversion rates.
Collaborate with the store managers / brand management team to understand the goals, objectives, and messaging for new releases, campaigns, and promotions.
Execute the timed launch of the campaign according to the predetermined plan and schedule, ensuring all elements are activated accurately.
Continuously monitor and track weekly sales on new album releases to ensure chart numbers are accurate while identifying any sales discrepancies.
Partner with technology and platform teams to identify and prioritize improvements in business tools, analytics and project management suites to improve business performance.
Coordinate with Customer Service teams to update stores to respond to customer feedback, address issues promptly to minimize exposure.