Global eCommerce Store Operations Leader

Warner Music Group

New York (NY)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Warner Music Group is seeking a Sr. Manager, eCommerce Store Operations for its New York area team. You will lead a small team handling setup, publishing banners, promotions, and high-visibility product launches on artist stores.

You will collaborate across ecommerce operations, merchandising, marketing, analytics, and technology partners to drive growth, optimize processes, and improve fan experiences in a global D2C environment.

Qualifications

5 years of ecommerce and site merchandising or store operations experience.
Experience supporting product and marketing campaigns on high visibility stores.
Proven ability to work cross-functionally with marketing, merchandising, and customer services.
Excellent written and verbal communication with stakeholders at all levels.

Responsibilities

Lead a small team of local operations managers for artist stores.
Set up, publish banners, promotions and high visibility product launches.
Define requirements and success metrics for streamlined operations processes.
Own project management tool requirements and implementation (ASANA, AirTable, JIRA).
Execute visual merchandising strategies to highlight new releases and promotions.
Collaborate with store managers and brand teams on goals, messaging, and launches.
Coordinate timed campaign launches according to plan.
Monitor weekly sales for new releases and identify discrepancies.
Partner with tech/platform teams to improve business tools and analytics.
Coordinate with Customer Service to update stores and address issues promptly.