Head of Dispatch & Operations

Driver Provider; Phoenix (AZ); In loco; USD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

The Driver Provider is seeking a Director of Operations to lead and strengthen our day-to-day transportation operations, with an immediate and significant focus on Dispatch. This role requires an experienced operational leader who can build structure, accountability and discipline to support continued growth across the organization.

You will develop managers into confident leaders, align resources with demand and create proactive, measurable processes that elevate service delivery.

Competenze

• Progressive leadership experience in transportation, logistics, dispatch or similar

Mansioni

• Lead day-to-day Dispatch and coaching of operational managers
• Establish clear roles and escalation protocols
• Evaluate dispatch workflows, staffing models and schedules
• Build operating rhythms with daily leadership meetings and reviews
• Develop and monitor operational KPIs related to service and staffing
• Identify recurring problems and implement sustainable solutions
• Collaborate with Dispatch, Fleet/Maintenance, Safety & Compliance and other Departments

Conoscenze

Leadership experience

Transportation operations

Dispatch operations

KPIs and performance management

Communication across departments

Descrizione del lavoro

The Driver Provider is seeking a Director of Operations to lead and strengthen our day-to-day transportation operations, with an immediate and significant focus on Dispatch. This role requires an experienced operational leader who can build structure, accountability and discipline to support continued growth across the organization.

You will develop managers into confident leaders, align resources with demand and create proactive, measurable processes that elevate service delivery.