Delivery Operations Lead

HD Supply Management, LLC (USA); Grand Rapids (MI); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

HD Supply Management, LLC (USA) seeks a transportation-focused professional to facilitate load management and dispatching for all dedicated drivers. The role trains associates on transportation practices and requires operation of company or rental vehicles with ongoing MVR monitoring and a valid driver’s license.

The candidate will coordinate driver routes, oversee inspections, plan daily routes, and serve as the main contact for driver-issues while ensuring high standards of customer service

Formación

• Minimum 7+ years of experience in area of responsibility.
• 3+ years of experience operating material handling equipment.
• Delivery of merchandise to customers with box truck or similar vehicle.

Responsabilidades

• Coordinate loading and dispatching of driver routes.
• Oversee pre- and post-trip inspections per DoT regulations and internal policies.
• Conduct daily route planning and optimization for drivers.
• Serve as the primary point-of-contact for all driver-related issues.
• Coach and train drivers on policies and procedures; provide feedback to management.
• Review order manifests to ensure customer orders and routes are complete and accurate.
• Deliver customer orders within service area and interface with customers on issues.
• Provide exceptional customer service during deliveries and report escalations to management.
• Perform other duties as assigned.

Conocimientos

Delivery to customers

Customer service

Educación

Technical certification or associate degree

Herramientas

Material handling equipment

Descripción del empleo

HD Supply Management, LLC (USA) seeks a transportation-focused professional to facilitate load management and dispatching for all dedicated drivers. The role trains associates on transportation practices and requires operation of company or rental vehicles with ongoing MVR monitoring and a valid driver’s license.

The candidate will coordinate driver routes, oversee inspections, plan daily routes, and serve as the main contact for driver-issues while ensuring high standards of customer service