Head of Digital Print Services

BHS Corrugated & Robotics; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

BHS Corrugated is seeking a Digital Print Service Manager to lead our North America Digital Print Service team. You’ll drive strategic initiatives, staffing, and day-to-day operations across a distributed group of service leaders, technicians, and specialists, ensuring peak performance and customer satisfaction.

You’ll collaborate with cross-functional teams, manage budgets, and own the lifecycle of Digital Print projects from startup through ongoing support, shaping how we deliver service

Qualifications

• 7+ years of management experience leading technical and/or field-based teams.
• Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service is a major plus.
• Strong customer relationship and service leadership skills.

Responsibilities

• Lead and develop the Digital Print Service organization
• Oversee field service ops, scheduling, dispatch, and coverage
• Lead onsite Digital Print Supervisors and technicians
• Improve uptime, OEE, first-time fix rate, MTTR, and customer satisfaction
• Staffing, planning, training, and team development
• Manage service revenue, budgets, costs, profitability
• Oversee Digital Print projects from startup to lifecycle support
• Serve as senior escalation point for complex issues
• Collaborate with cross-functional teams to improve performance

Skills

Management experience

Digital print background

Customer leadership

Budget & cost control

Travel to customer sites

Job description

BHS Corrugated is seeking a Digital Print Service Manager to lead our North America Digital Print Service team. You’ll drive strategic initiatives, staffing, and day-to-day operations across a distributed group of service leaders, technicians, and specialists, ensuring peak performance and customer satisfaction.

You’ll collaborate with cross-functional teams, manage budgets, and own the lifecycle of Digital Print projects from startup through ongoing support, shaping how we deliver service