Onsite Industrial Service Lead – Digital Print Uptime

BHS Corrugated & Robotics; Indianapolis (IN); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Job summary

BHS Corrugated North America in Indianapolis, IN seeks an experienced Industrial Service Supervisor to lead our Digital Print service operation at a customer facility. You will manage a team of technicians, serve as the main customer liaison, and drive equipment uptime, print quality, and operational performance.

Lead continuous improvement initiatives, coordinate across engineering, field service, and product management, and ensure safety and contractual compliance in a high-visibility

Qualifications

• Prior experience leading technical service teams in a manufacturing/industrial setting.
• Strong leadership and customer relationship management skills.
• Experience supervising technicians or maintenance personnel.
• Knowledge of PLC-controlled equipment and preventive maintenance.
• Excellent troubleshooting and root-cause analysis abilities.
• Strong communication, organizational and problem-solving skills.
• Experience with digital printing or corrugated equipment is preferred.
• Ability to travel occasionally for training and initiatives.

Responsibilities

• Lead all onsite BHS Digital Print service activities.
• Supervise, coach, and develop onsite technicians and support personnel.
• Serve as the primary customer contact for service operations and escalations.
• Drive equipment uptime, print quality, and overall operational performance.
• Manage preventive maintenance programs and maintenance planning.
• Coordinate resources across Engineering, Field Service, Help Desk, and Product Management.
• Analyze equipment performance, downtime, and quality metrics to identify improvements.
• Lead continuous improvement initiatives to boost productivity and customer satisfaction.
• Participate in production meetings and present KPI updates to customer leadership.
• Ensure compliance with safety standards and contractual commitments.

Skills

Leadership

Customer relationships

Team supervision

Troubleshooting

Problem solving

Communication

Travel flexibility

Tools

PLC control

Industrial electrical

Maintenance planning

Job description

BHS Corrugated North America in Indianapolis, IN seeks an experienced Industrial Service Supervisor to lead our Digital Print service operation at a customer facility. You will manage a team of technicians, serve as the main customer liaison, and drive equipment uptime, print quality, and operational performance.

Lead continuous improvement initiatives, coordinate across engineering, field service, and product management, and ensure safety and contractual compliance in a high-visibility