Digital Print Service Manager

BHS Corrugated North America; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

BHS Corrugated North America is seeking a Digital Print Service Manager to lead a geographically distributed service organization across North America. You will oversee a team of service leaders, technicians, and specialists, driving uptime, customer satisfaction, and profitable service operations.

This leadership role requires experience in digital/industrial printing environments, strong client relationships, budgeting acumen, and willingness to travel to customer locations as needed.

Qualifications

• 7+ years managing technical and/or field teams.
• Experience leading distributed teams across locations.
• Background in digital print or industrial printing is a major plus.
• Strong customer relationship and service leadership skills.
• Experience budgeting and driving profitability.
• Willingness to travel to customer sites.

Responsibilities

• Lead and develop the Digital Print Service organization.
• Oversee field service ops, scheduling, dispatch, coverage.
• Lead onsite Supervisors and technicians.
• Drive uptime, OEE, first-time fix rate, MTTR.
• Own staffing, workforce planning and training.
• Manage service revenue, budgets, costs and profitability.
• Ensure successful execution of projects from startup to lifecycle.
• Serve as senior escalation point for complex issues.
• Collaborate across electrical, mechanical, operations, and print-process teams to improve performance.

Skills

Leadership

Field service management

Budget management

Customer relations

Travel readiness

Job description

NOW HIRING: Digital Print Service Manager | BHS Corrugated

Ready to lead a technical service organization where your decisions directly impact customers, equipment performance, and business results?

BHS Corrugated is looking for an experienced Digital Print Service Manager to lead our Digital Print Service team across North America.

This is a high-impact leadership role overseeing a geographically distributed team of service leaders, technical specialists, operators, electrical technicians, and mechanical technicians supporting our growing Digital Print install base.

What You’ll Own

• Lead and develop the Digital Print Service organization


• Oversee field service operations, technician scheduling, dispatch, and coverage


• Lead Onsite Digital Print Supervisors and technical specialists


• Drive equipment uptime, OEE, first-time fix rate, MTTR, and customer satisfaction


• Own staffing, workforce planning, training, and team development


• Manage service revenue, budgets, costs, and profitability


• Ensure successful execution of Digital Print projects from startup through ongoing lifecycle support


• Serve as the senior escalation point for complex customer and service issues


• Partner across electrical, mechanical, operations, and print-process teams to continuously improve performance

What We’re Looking For

• 7+ years of management experience leading technical and/or field-based teams


• Experience managing multiple levels of an organization is strongly preferred


• Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service is a major plus


• Strong customer relationship and service leadership skills


• Experience managing budgets, controlling costs, and driving business performance


• Enough electrical, mechanical, and technical knowledge to confidently lead technical teams—you don't need to be the hands-on expert in every discipline


• Ability to lead a geographically distributed team and travel to customer locations as needed

Why This Role?

This isn't just about managing technicians. You'll have the opportunity to build teams, develop leaders, improve customer performance, influence the growth of our Digital Print service business, and help shape how BHS supports its customers across North America.

If you're a strong service leader who understands industrial equipment, knows how to develop technical teams, and thrives in a customer-focused environment, we want to hear from you.