Digital Print Service Manager

BHS Corrugated & Robotics; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

BHS Corrugated is seeking a Digital Print Service Manager to lead our North America Digital Print Service team. You’ll drive strategic initiatives, staffing, and day-to-day operations across a distributed group of service leaders, technicians, and specialists, ensuring peak performance and customer satisfaction.

You’ll collaborate with cross-functional teams, manage budgets, and own the lifecycle of Digital Print projects from startup through ongoing support, shaping how we deliver service

Qualifications

• 7+ years of management experience leading technical and/or field-based teams.
• Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service is a major plus.
• Strong customer relationship and service leadership skills.

Responsibilities

• Lead and develop the Digital Print Service organization
• Oversee field service ops, scheduling, dispatch, and coverage
• Lead onsite Digital Print Supervisors and technicians
• Improve uptime, OEE, first-time fix rate, MTTR, and customer satisfaction
• Staffing, planning, training, and team development
• Manage service revenue, budgets, costs, profitability
• Oversee Digital Print projects from startup to lifecycle support
• Serve as senior escalation point for complex issues
• Collaborate with cross-functional teams to improve performance

Skills

Management experience

Digital print background

Customer leadership

Budget & cost control

Travel to customer sites

Job description

NOW HIRING: Digital Print Service Manager | BHS Corrugated

Ready to lead a technical service organization where your decisions directly impact customers, equipment performance, and business results?

BHS Corrugated is looking for an experienced Digital Print Service Manager to lead our Digital Print Service team across North America.

This is a high-impact leadership role overseeing a geographically distributed team of service leaders, technical specialists, operators, electrical technicians, and mechanical technicians supporting our growing Digital Print install base.

What You’ll Own

• Lead and develop the Digital Print Service organization
• Oversee field service operations, technician scheduling, dispatch, and coverage
• Lead Onsite Digital Print Supervisors and technical specialists
• Drive equipment uptime, OEE, first-time fix rate, MTTR, and customer satisfaction
• Own staffing, workforce planning, training, and team developmentli>
• Manage service revenue, budgets, costs, and profitability
• Ensure successful execution of Digital Print projects from startup through ongoing lifecycle support
• Serve as the senior escalation point for complex customer and service issues
• Partner across electrical, mechanical, operations, and print-process teams to continuously improve performance

What We’re Looking For

• 7+ years of management experience leading technical and/or field-based teams
• Experience managing multiple levels of an organization is strongly preferred
• Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service is a major plus
• Strong customer relationship and service leadership skills
• Experience managing budgets, controlling costs, and driving business performance
• Enough electrical, mechanical, and technical knowledge to confidently lead technical teams—you don't need to be the hands-on expert in every discipline
• Ability to lead a geographically distributed team and travel to customer locations as needed

Why This Role?

This isn't just about managing technicians. You'll have the opportunity to build teams, develop leaders, improve customer performance, influence the growth of our Digital Print service business, and help shape how BHS supports its customers across North America.

If you're a strong service leader who understands industrial equipment, knows how to develop technical teams, and thrives in a customer-focused environment, we want to hear from you.