Head of Design Quality Assurance

Massachusetts Bay Transportation Authority (MBTA); Boston (MA); On-site; USD 180,000 - 230,000; Full time

Job summary

The Massachusetts Bay Transportation Authority (MBTA) seeks a Director of Design Quality Assurance to lead the design quality program across the Capital Investment Program. This senior role partners with executive leadership and project teams to establish QA policies, governance, and performance measures to reduce risk and improve project outcomes.

Reporting to the executive team, the Director will oversee QA audits, E&O programs, consultant quality oversight, and lessons learned, driving

Qualifications

• Bachelor’s degree from an accredited institution in Engineering, Architecture, or a related field.
• Seven (7) years of progressive experience in the design of major projects.
• Five (5) years of supervisory, manager or leader experience.
• Strong oral, written and interpersonal skills; effective organizational, analytical, and multitasking abilities.
• Master’s degree substitutes for two years of general experience.

Responsibilities

• Provide strategic leadership, oversight, and continuous improvement of MBTA's Design Quality Assurance Program in support of the Capital Investment Program.
• Establish, implement, and maintain QA policies, procedures, standards, and governance frameworks for planning, design, and construction phase service activities.
• Direct the execution and ongoing enhancement of the MBTA Quality Management Plan (QMP) and related quality management systems.
• Develop and implement quality objectives, performance measures, KPIs, and reporting tools to monitor design quality performance across the Capital Program.
• Lead quality assurance audits, surveillances, assessments, and compliance reviews to ensure adherence to MBTA standards and FTA requirements.

Skills

Leadership

Oral & written communication

Interpersonal skills

Strategic thinking

Analytical abilities

Multitasking

Education

Bachelor's degree in Engineering/Architecture or related field

Master’s degree (substitutes for two years of experience)

Tools

MS Office

Database applications

Job description

The Massachusetts Bay Transportation Authority (MBTA) seeks a Director of Design Quality Assurance to lead the design quality program across the Capital Investment Program. This senior role partners with executive leadership and project teams to establish QA policies, governance, and performance measures to reduce risk and improve project outcomes.

Reporting to the executive team, the Director will oversee QA audits, E&O programs, consultant quality oversight, and lessons learned, driving