Head of Delivery Excellence & Process Innovation

astspacemobile; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

AST SpaceMobile seeks a Director, Delivery Excellence to design, standardize, and continuously improve operational processes in a complex telecommunications environment. You will establish scalable delivery frameworks, governance, training programs, and change initiatives to drive consistency and efficiency across the organization.

You will partner with cross-functional teams to ensure processes, tools, and standards are documented, communicated, and adopted throughout the company.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
• Master's degree preferred.
• Relevant professional certifications in process improvement, project management, or change management are a plus.

Responsibilities

• Lead end-to-end process design and optimization across multiple operational and service delivery functions.
• Develop and maintain standardized process frameworks, procedures, and operating guidelines.
• Establish governance for process documentation, version control, change management, and continuous improvement initiatives.
• Ensure process standards, templates, workflows, and accountability matrices remain current and aligned with business objectives.
• Design and execute training strategies, onboarding programs, and role-based learning paths.
• Oversee knowledge management practices and maintain centralized repositories for operational documentation.
• Lead organizational change management efforts related to new processes, systems, and operational initiatives.
• Monitor adoption, compliance, and process effectiveness through defined metrics and reporting.
• Identify process improvement opportunities and drive initiatives to improve quality, efficiency, and team performance.
• Partner with technology, engineering, operations, and business teams to support enterprise-wide process and tool rollouts.
• Lead, mentor, and develop teams responsible for process excellence, training, and operational enablement.
• Establish quality standards for process documentation, learning materials, and operational deliverables.

Skills

Process Excellence

Leadership

Change Management

Documentation

Stakeholder Influence

Education

Bachelor's in Engineering/Business

Master's preferred

Tools

Visio

Confluence

Jira

LMS

Job description

AST SpaceMobile seeks a Director, Delivery Excellence to design, standardize, and continuously improve operational processes in a complex telecommunications environment. You will establish scalable delivery frameworks, governance, training programs, and change initiatives to drive consistency and efficiency across the organization.

You will partner with cross-functional teams to ensure processes, tools, and standards are documented, communicated, and adopted throughout the company.