Telecom Delivery Director: AI-Driven OSS/BSS Leader

NewRocket; New York (NY); Híbrido; USD 195.000 - 255.000; Jornada completa

Descripción de la vacante

NewRocket is seeking a Delivery Director for Telecommunications to lead delivery excellence across CSP engagements, with deep OSS/BSS and ServiceNow TSOM, CSM, TNI, FSM capabilities. You will own client relationships, staff engagements, governance, and drive growth while integrating agentic AI into service delivery, ensuring telecom-grade SLAs.

You will collaborate with cross-functional teams to align scope, estimates, and staffing, while expanding bookings within the telecom vertical and

Formación

• 15+ years of experience in Professional Services or Consulting Delivery, with CSP/TMT focus.
• 6+ years' experience with ServiceNow TSOM, CSM, TNI, FSM, and OSS/BSS integration.
• Strong knowledge of order-to-activate and trouble-to-resolve processes.
• Proven leadership skills across multi-time-zone delivery teams.

Responsabilidades

• Deliver 5-star quality across telecom engagements with CSP-grade SLA rigor.
• Build trusted relationships with telecom stakeholders to drive project success and growth.
• Staff delivery teams with Telecom/OSS-BSS depth for success.
• Ensure ServiceNow TSOM/CSM/TNI/FSM capabilities on projects.
• Oversee SOW reviews, kickoff planning, and client onboarding.
• Manage escalations and ensure compliance with NewRocket methodologies.
• Drive adoption of AI in service delivery to improve productivity and quality.
• Oversee OSS/BSS integration and KPI tracking (fallout, MTTR).

Conocimientos

Telecom Delivery

OSS/BSS Experience

Leadership

Stakeholder Mgmt

Herramientas

ServiceNow TSOM

ServiceNow CSM

ServiceNow FSM

Amdocs/Netcracker/Oracle familiarity

Descripción del empleo

NewRocket is seeking a Delivery Director for Telecommunications to lead delivery excellence across CSP engagements, with deep OSS/BSS and ServiceNow TSOM, CSM, TNI, FSM capabilities. You will own client relationships, staff engagements, governance, and drive growth while integrating agentic AI into service delivery, ensuring telecom-grade SLAs.

You will collaborate with cross-functional teams to align scope, estimates, and staffing, while expanding bookings within the telecom vertical and