Global Director, Delivery Excellence & Enablement

Telemetry Today LLC; Dallas (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

AST SpaceMobile is seeking a Director, Delivery Excellence to lead design, standardization, and continuous improvement of operational processes across a complex telecom environment. You will establish scalable delivery frameworks, govern documentation, change management, and training programs.

The role requires 12+ years in process/excellence with 5+ years in leadership, plus Lean Six Sigma or equivalent. You will partner with global teams to drive enablement and measurable improvements.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
• Master's degree preferred.
• Relevant professional certifications in process improvement, project management, or change management are a plus.

Responsibilities

• Lead end-to-end process design and optimization across multiple operational and service delivery functions.
• Develop and maintain standardized process frameworks, procedures, and operating guidelines.
• Establish governance for process documentation, version control, change management, and continuous improvement initiatives.
• Ensure process standards, templates, workflows, and accountability matrices remain current and aligned with business objectives.
• Design and execute training strategies, onboarding programs, and role-based learning paths.
• Oversee knowledge management practices and maintain centralized repositories for operational documentation.
• Lead organizational change management efforts related to new processes, systems, and operational initiatives.
• Monitor adoption, compliance, and process effectiveness through defined metrics and reporting.
• Identify process improvement opportunities and drive initiatives to improve quality, efficiency, and team performance.
• Partner with technology, engineering, operations, and business teams to support enterprise-wide process and tool rollouts.
• Lead, mentor, and develop teams responsible for process excellence, training, and operational enablement.
• Establish quality standards for process documentation, learning materials, and operational deliverables.

Skills

Interpersonal skills

Communication

Leadership

Project management

Analytical thinking

Documentation

Education

Bachelor's degree in Engineering, Business Administration, Operations Management, or related field

Master's degree

Certifications in process improvement, project management, or change management

Tools

Microsoft Visio

Lucidchart

Confluence

Jira

Smartsheet

Microsoft Project

LMS

Digital adoption platforms

Microsoft Office Suite

Excel

PowerPoint

Teams

Job description

AST SpaceMobile is seeking a Director, Delivery Excellence to lead design, standardization, and continuous improvement of operational processes across a complex telecom environment. You will establish scalable delivery frameworks, govern documentation, change management, and training programs.

The role requires 12+ years in process/excellence with 5+ years in leadership, plus Lean Six Sigma or equivalent. You will partner with global teams to drive enablement and measurable improvements.