Head of D2C Final Mile & In-Home Services

Samsung; Coppell (TX); On-site; USD 170,000 - 260,000; Full time

Job summary

Samsung Electronics America, Inc. in Coppell, TX is hiring a Director of Direct-to-Consumer Final Mile Logistics to own end-to-end last-mile delivery and in-home service operations for D2C channels.

You will partner with Engineering, E-commerce Fulfillment, Supply Chain, Customer Experience, and Finance to optimize cost, service levels, and customer outcomes across fulfillment channels. The role includes negotiating with carriers, designing scalable service models, and driving continuous

Responsibilities

• Own the final-mile delivery strategy for D2C channels, aligning with customer experience, growth, and costs.
• Design and scale delivery and installation models, including next-day options and hybrid carrier setups.
• Establish service standards and benchmarks across all covered channels.
• Lead carrier and vendor negotiations; define rate cards, SLAs, incentives, and penalties.
• Develop pricing models (PPM, per-stop) to ensure sustainable economics.
• Identify new service offerings to differentiate the D2C experience and drive revenue.
• Manage vendor performance, governance, and quarterly business reviews.
• Collaborate with Engineering, IT, E-commerce Fulfillment, and Finance to align roadmaps.
• Own KPIs: on-time delivery, NPS, costs; drive cost-to-serve improvements.
• Oversee returns and reverse logistics strategy for D2C channels.
• Define and manage white-glove delivery, installation, and haul-away standards.
• Own roadmap for last-mile tech platforms (TMS, route optimization).

Job description

Samsung Electronics America, Inc. in Coppell, TX is hiring a Director of Direct-to-Consumer Final Mile Logistics to own end-to-end last-mile delivery and in-home service operations for D2C channels.

You will partner with Engineering, E-commerce Fulfillment, Supply Chain, Customer Experience, and Finance to optimize cost, service levels, and customer outcomes across fulfillment channels. The role includes negotiating with carriers, designing scalable service models, and driving continuous