AI-Driven D2C SCM Strategy & Operations Lead

Samsung Electronics; Plano (TX); Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Bonus Program

Descripción de la vacante

Samsung Electronics America is seeking a SCM Strategy and Operations Manager to support the Direct to Consumer (D2C) channel for Mobile Experience. The role focuses on next‑gen SCM and master data, securing timely supply, and driving AI‑enabled process improvements.

The candidate will lead back‑office integrations, demand planning across sub‑channels, and cross‑functional collaboration to optimize inventory and fulfillment.

Formación

• 8-10 years’ experience in Supply Chain Management, Forecasting, Innovation.
• Bachelor’s degree in Supply Chain Management or analytical field; Master’s degree preferred.

Responsabilidades

• Lead SCM Systems and back office for D2C MX business.
• Manage D2C Master Data Management with strong understanding of supply chain systems and impact to planning and operations.
• Lead enhancements and changes to Next SCM platform to support D2C operations.
• Work on back-office integration with NSCM, NERP and D2C Platform.
• Lead integration of AI technologies into SCM processes, conducting process engineering to identify workflow automation opportunities and deploying agentic AI solutions that improve decision‑making and reduce manual effort.
• Develop and implement automation and process solutions that enhance operational efficiency and deliver an improved end‑to‑end customer experience.
• D2C Supply and Inventory Management
• Ensure weekly planned supply is allocated, received and transferred to Ecommerce Warehouses timely to make the inventory available for sales.
• Lead supply related conversations with Central SCM and AP2 teams for supply allocation, prioritization on weekly basis
• Work with central SCM team and Suwon GOC team for SOP confirmation, getting approvals for exceptions for productions and all other operational planning
• Communicate supply lead times for all Estore sub‑channels including SMB and other omni‑channels and reconcile inventory between sub‑channels
• Balance and optimize supply between all sub‑channels providing deeper insights
• Demand Planning analysis for multi‑channel inventory
• Evaluate demand forecasts across categories and proactively manage supply needs by providing inventory analytics
• Evaluate and relocate supply between sub‑channels
• Approve SOPs, manage emergency supply requests, work with central teams and Suwon office to secure supply
• Additional responsibilities:
• Manage centralized aging across all Ecommerce Inventory
• Support buy‑box management
• Monitor and optimize key supply chain KPIs, identifying and closing gaps between plan and actuals to ensure a smooth, uninterrupted flow of goods through the fulfillment network.
• Lead cross‑functional collaboration with Central SCM and AP2 teams, Operations, Planning, Logistics, and Product teams to align on shared goals and facilitate execution against revenue targets.
• Conduct root cause analysis using Tableau, Excel, and SAP to diagnose execution defects and translate findings into scalable process improvements that prevent recurrence.
• Drive cross‑functional capacity initiatives and deliver regular program updates — weekly and monthly — to stakeholders including Directors and VPs.

Conocimientos

Supply Chain

Forecasting

Innovation

Cross-functional leadership

Data analysis

Excel

Tableau

Agentic AI

Inventory management

Communication

Educación

Bachelor's degree

Master's degree

Herramientas

ERP systems

Tableau

Excel

Descripción del empleo

Samsung Electronics America is seeking a SCM Strategy and Operations Manager to support the Direct to Consumer (D2C) channel for Mobile Experience. The role focuses on next‑gen SCM and master data, securing timely supply, and driving AI‑enabled process improvements.

The candidate will lead back‑office integrations, demand planning across sub‑channels, and cross‑functional collaboration to optimize inventory and fulfillment.