Head of CX Operations (Fully Remote)

Ramp; United States; Remote; USD 220,000 - 320,000; Full time

Job summary

Ramp is seeking a high-impact executive to own CX strategy and operations, blending AI agents with round-the-clock support, and to lead teams across Ops, Analytics, WFM, L&D, and CX AI Ops.

You will set goals, measure progress, redefine roles around AI learning loops, run global capacity, quality and training, and shape product priorities to scale customer experience.

Qualifications

• Record of operational execution and leading AI transformation.
• Analytical depth, team leadership, and credibility with technical teams.

Responsibilities

• Set goals and measure progress for an AI-powered CX org.
• Redefine specialist roles and workflows around AI learning loops.
• Run global capacity, quality, and training; shape Product priorities.

Job description

• Own CX strategy and ops, combining AI agents with 24/7/365 support.
• Lead teams across Ops, Analytics, WFM, L&D, and CX AI Ops.

What You'll Do:

• Set goals and measure progress for an AI-powered CX org.
• Redefine specialist roles and workflows around AI learning loops.
• Run global capacity, quality, and training; shape Product priorities.

What We're Looking For:

• Record of operational execution and leading AI transformation.
• Analytical depth, team leadership, and credibility with technical teams.

Ramp

Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.