Head of CX Strategy & AI-Driven Operations

Ramp; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Ramp is building the AI-powered CX backbone to support 85,000+ customers around the world, with a focus on moving fast and delivering exceptional outcomes. The role will own the strategy and operating programs that transition the team to an AI-enhanced CX model while maintaining 24/7/365 support today.

You will lead a small but mighty team spanning Business Operations, CX Analytics, Workforce Management, Learning Development, and CX AI Operations to drive results, measure impact, and ensure

Responsibilities

• Set org-wide CX goals and measure progress.
• Define how specialists and AI agents work together.
• Own global schedules, capacity and quality for 24/7 coverage.

Job description

Ramp is building the AI-powered CX backbone to support 85,000+ customers around the world, with a focus on moving fast and delivering exceptional outcomes. The role will own the strategy and operating programs that transition the team to an AI-enhanced CX model while maintaining 24/7/365 support today.

You will lead a small but mighty team spanning Business Operations, CX Analytics, Workforce Management, Learning Development, and CX AI Operations to drive results, measure impact, and ensure