Head of Customer Success & Growth

Clarion, Inc.; New York (NY); Presencial; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct mentorship

Equity

Healthcare benefits

Flexible time off

Team retreats

Descripción de la vacante

Clarion, Inc. is seeking a senior customer success leader to manage post-sales relationships for our healthcare-focused technical products. You will build trusted partnerships with strategic accounts in NYC, drive adoption, and steward revenue retention.

You will own metrics like NRR, lead cross-functional reviews, and scale processes as the company grows. This role blends strategic account planning with hands-on coaching of a growing CS team, with opportunities to shape our go-to-market.

Formación

• 5+ years in a customer-facing role for technical healthcare products.
• Proven ownership of revenue metrics: NRR, retention, expansion.
• Ability to lead meetings with senior decision-makers and translate tech into business value.

Responsabilidades

• Serve as the primary contact for strategic accounts after go-live.
• Own NRR across the customer base; build roadmaps and identify expansion opportunities.
• Escalation point for questions and bugs; coordinate with engineers as needed.
• Lead weekly syncs and quarterly reviews across Deployment team.
• Track usage with dashboards; intervene to maximize account value.

Conocimientos

Customer success

Account management

Healthcare SaaS

Stakeholder management

Project management

Descripción del empleo

Clarion, Inc. is seeking a senior customer success leader to manage post-sales relationships for our healthcare-focused technical products. You will build trusted partnerships with strategic accounts in NYC, drive adoption, and steward revenue retention.

You will own metrics like NRR, lead cross-functional reviews, and scale processes as the company grows. This role blends strategic account planning with hands-on coaching of a growing CS team, with opportunities to shape our go-to-market.