Chief Customer Success & Onboarding Leader

7Seventy Recruiting; United States; On-site; USD 155,000 - 190,000; Full time

Job summary

7Seventy Recruiting is seeking an experienced Head of Customer Success to lead customer success, onboarding, and support operations for a growing healthcare technology organization. You will own the customer lifecycle from contract through renewal, accountable for GRR/NRR and churn reduction, while building a scalable team across onboarding, implementation, and support.

You will develop customer health scoring, segmentation, retention analytics, and coverage models, with hands-on CRM and data

Qualifications

• 7+ years in Customer Success or Customer Operations with 3+ years leading multiple functions.
• Experience managing SMB accounts and large portfolios with recurring revenue.
• Proven ownership of GRR and NRR with measurable retention improvements.
• Hands-on CRM and customer data analysis experience.
• Ability to translate customer behavior into product insights.
• Experience partnering with Sales and Account Executives on expansion opportunities.

Responsibilities

• Own GRR and NRR strategies; reduce churn and protect recurring revenue.
• Analyze churn by practice size, EHR systems, product lines, onboarding cohorts, and tenure.
• Develop and deploy customer health scoring models to identify at-risk accounts.
• Build scalable account segmentation and coverage for hundreds of SMB customers.
• Track retention performance and explain changes using data.

Skills

GRR/NRR ownership

CRM proficiency

Data analytics

Cross-functional leadership

Expansion strategy

Healthcare HIPAA familiarity

Job description

7Seventy Recruiting is seeking an experienced Head of Customer Success to lead customer success, onboarding, and support operations for a growing healthcare technology organization. You will own the customer lifecycle from contract through renewal, accountable for GRR/NRR and churn reduction, while building a scalable team across onboarding, implementation, and support.

You will develop customer health scoring, segmentation, retention analytics, and coverage models, with hands-on CRM and data