Head of Customer Success & Enterprise Growth

Uber

Atlanta (GA)

On-site

USD 141,000 - 157,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401(k) plan

Bonus program

Equity awards

Benefits package

Job summary

Uber in Atlanta is seeking a Head of Customer Success Manager to lead a team focused on merchant health, customer experience, and revenue growth across Enterprise Partnerships. You will co-own relationships with key restaurant brands, drive upsell and cross-sell strategies, and partner with Product, Marketing, Operations, Legal and Finance to unlock value.

The role requires 8+ years in strategic sales or account management with Enterprise clients, a Bachelor's degree, excellent communication,

Qualifications

8+ years in strategic sales or enterprise account management.
Bachelor's degree in Economics, Finance, Business Administration, or related field.
Excellent communication and stakeholder management.
Creative thinker with revenue growth focus.
Proficient in SQL with ability to refine queries.

Responsibilities

Lead a team of Customer Success Managers to monitor merchant health and retention.
Co-own relationships with key restaurant brands and drive growth.
Identify upsell/cross-sell opportunities and articulate value of new products.
Analyze performance metrics and present data-driven recommendations.
Collaborate with cross-functional teams across Product, Marketing, Operations, Legal, Finance.
Balance big-picture strategy with detailed execution.