Manager, Customer Success Managers (PubSec) (Fully Remote)

GitLab Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation with ESPP

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Remote-first work environment

Job summary

GitLab Inc. is seeking a Senior Manager of Customer Success to lead a team focused on customer adoption, health, and advocacy. You will coach managers through feedback, development support, and career conversations, while partnering with the Director to define goals and priorities.

Remote-first team with collaboration across software, DevOps, and cloud-focused customers. The role demands strong communication, a coaching mindset, and a track record of improving customer outcomes.

Qualifications

• Experience leading customer-facing teams in software, technology, or customer success environments.
• Knowledge of software development lifecycle, agile, DevOps, and cloud technologies like Kubernetes and AWS.
• Strong communication, coaching, and process improvement with a warm, empathetic leadership style.

Responsibilities

• Lead a team of Customer Success Managers focused on customer adoption, account health, and advocacy.
• Coach team members through regular feedback, development support, and career growth conversations.
• Partner with the Director of Customer Success Managers to define team goals and align priorities.

Skills

Team leadership

Customer success experience

Communication

Coaching & mentorship

Process improvement

Agile/DevOps knowledge

Tools

Kubernetes

AWS

Job description

• Lead a team of Customer Success Managers focused on customer adoption, account health, and advocacy.
• Coach team members through regular feedback, development support, and career growth conversations.
• Partner with the Director of Customer Success Managers to define team goals and align priorities.

Requirements:

• Experience leading customer-facing teams in software, technology, or customer success environments.
• Knowledge of software development lifecycle, agile, DevOps, and cloud technologies like Kubernetes and AWS.
• Strength in communication, coaching, and process improvement with a warm, empathetic leadership style.
• Flexible Paid Time Off and Equity Compensation with Employee Stock Purchase Plan.
• Growth and Development Fund and Parental Leave.
• Team Member Resource Groups and a remote-first work environment.

GitLab

GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.