Head of Customer Solutions & Cloud Adoption

Relha LLC; Seattle (WA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services (AWS) seeks a senior leader in Seattle to guide a customer solutions management team through multi-year cloud adoption journeys. You will recruit, develop, and support leaders and contributors, driving strategy, customer engagement, and retention while expanding AWS footprints.

You will mentor team members, develop executive communication skills, and partner with Sales, Services, Marketing, and Professional Services to deliver customer success.

Qualifications

• 7+ years of large-scale IT deployment or program experience.
• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 7+ years of technology role experience.
• Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field.
• Knowledge of distributed applications and the engineering lifecycle from conception to delivery.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience in a technology role.
• Experience in large-scale IT deployment or programming

Responsibilities

• Lead and develop a team of leaders, potentially across multiple locations.
• Design and implement team structures and mechanisms to meet long-term business goals.
• Establish and maintain best practices for talent development and team performance.
• Set strategic direction and priorities based on customer needs and business objectives.
• Drive operational excellence and process improvements across the organization.
• Build and maintain strong relationships with senior stakeholders internal and external.
• Drive cross-functional collaboration across Sales, Solutions Architecture, Enterprise Support, Partner teams, Service Teams, and Specialists Teams.
• Manage complex escalations and critical issue resolution

Skills

Large-scale IT deployment

Program leadership

Technology role

Distributed applications

Engineering lifecycle

Leadership experience

Customer-facing experience

Education

Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or related field

Job description

Amazon Web Services (AWS) seeks a senior leader in Seattle to guide a customer solutions management team through multi-year cloud adoption journeys. You will recruit, develop, and support leaders and contributors, driving strategy, customer engagement, and retention while expanding AWS footprints.

You will mentor team members, develop executive communication skills, and partner with Sales, Services, Marketing, and Professional Services to deliver customer success.