Senior Leader, Customer Solutions & Cloud Adoption

Amazon Web Services (AWS); Santa Monica (CA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services, Inc. in Santa Monica seeks a senior leader to guide a Customer Solutions Management team on a multi-year cloud journey.

You will recruit, develop, and support leaders and contributors across locations, driving adoption, retention, and expansion of AWS footprints for customers. The role emphasizes shaping the customer journey, building executive relationships, and aligning with Sales, Solutions Architecture, and Services to accelerate outcomes.

Qualifications

• 7+ years of large-scale IT deployment or program experience.
• 7+ years of leading large-scale, technical or engineering programs with thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 7+ years of technology role experience.
• Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field.
• Knowledge of distributed applications and the engineering lifecycle from conception to delivery.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience in a technology role.
• Experience in large-scale IT deployment or programming.

Responsibilities

• Lead and develop a team of leaders, and individual contributors, potentially across multiple locations.
• Design and implement team structures and mechanisms to meet long-term business goals.
• Establish and maintain best practices for talent development and team performance.
• Set strategic direction and priorities based on customer needs and business objectives.
• Drive operational excellence and process improvements across the organization.
• Build and maintain strong relationships with senior stakeholders internal and external.
• Drive cross-functional collaboration across Sales, Solutions Architecture, Enterprise Support, Partner teams, Service Teams, and Specialists Teams.
• Manage complex escalations and critical issue resolution.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Executive communication

Mentorship

Education

Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field

Job description

Amazon Web Services, Inc. in Santa Monica seeks a senior leader to guide a Customer Solutions Management team on a multi-year cloud journey.

You will recruit, develop, and support leaders and contributors across locations, driving adoption, retention, and expansion of AWS footprints for customers. The role emphasizes shaping the customer journey, building executive relationships, and aligning with Sales, Solutions Architecture, and Services to accelerate outcomes.