Head of Customer Ops & AI-Driven Automation

McMaster-Carr; Los Angeles (CA); On-site; USD 175,000 - 390,000; Full time

Benefits offered by this job

Relocation stipend

Signing bonus

Medical, dental, pharmacy, and vision plans

Paid parental leave

Industry leading retirement plans

Job summary

McMaster-Carr in Los Angeles seeks a Customer Service and Fulfillment leader to drive operational excellence and customer satisfaction. This role focuses on applying LLMs, removing barriers in the ordering process, and driving automation in distribution.

Ideal candidates are energetic individuals who thrive in ambiguity and are ready to tackle meaningful challenges. They will also receive significant cash compensation, relocation stipend, mentorship, and top-notch health benefits.

Join a diverse workplace focused on collaboration and making an impact.

Qualifications

• Energized by shaping direction and achieving results.
• Thrive in ambiguity and take ownership of outcomes.
• Ability to drive collaboration and solve problems.

Responsibilities

• Apply LLMs to transform customer service.
• Identify and eliminate barriers in order-to-payment process.
• Drive automation in distribution operations.
• Lead cross-functional teams to bring solutions to life.
• Spot and solve operational pain points.

Job description

McMaster-Carr in Los Angeles seeks a Customer Service and Fulfillment leader to drive operational excellence and customer satisfaction. This role focuses on applying LLMs, removing barriers in the ordering process, and driving automation in distribution.

Ideal candidates are energetic individuals who thrive in ambiguity and are ready to tackle meaningful challenges. They will also receive significant cash compensation, relocation stipend, mentorship, and top-notch health benefits.

Join a diverse workplace focused on collaboration and making an impact.