Leadership, Strategy, & Operations (MBA Class of 2027)

McMaster-Carr; United States; Remote; USD 230,000 - 320,000; Full time

Benefits offered by this job

Relocation stipend

Signing bonus

Mentorship

Employee resource groups

Medical, dental, vision plans with no月

Job summary

McMaster-Carr is seeking leaders for a high-impact path to senior leadership across Customer Service, Fulfillment, and Products & Publishing. Roles are on-site in multiple U.S.

locations, with opportunities to influence the distribution network, product strategy, and supplier base. Ideal candidates bring ambition to grow into leadership, comfort with ambiguity, and a collaborative mindset to drive cross-functional improvements.

Qualifications

• Curious and driven to lead in ambiguity.
• Ownership mindset with focus on outcomes.
• Ability to collaborate across functions and levels.

Responsibilities

• Drive operational excellence across Customer Service, Fulfillment, and Automation.
• Lead cross-functional teams to deliver lasting improvements.
• Identify and address friction points to improve customer experience and efficiency.
• Apply AI and automation to transform workflows and insights from feedback.

Job description

Leadership, Strategy, & Operations (MBA Class of 2027)

Atlanta - GA, Chicago - IL, Cleveland - OH, Fort Worth - TX, Los Angeles - CA, Princeton - NJ

Who We Are

McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.

Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we’re never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.

What You’ll Do

This is a path to senior leadership, with progress driven by the impact of your work—not a fixed timeline. This is a fully on-site opportunity, and members of management are expected to work with their teams in-person 5 days a week. Applicants may apply to either of the business areas listed below and indicate their preferred area of interest in their application.

1. Customer Service, Fulfillment & Automation

Atlanta - GA, Chicago - IL, Cleveland - OH, Fort Worth - TX, Los Angeles - CA, Princeton - NJ

Drive operational excellence, remove friction for customers, and scale our distribution capabilities. Examples of work you might own include:

• Apply AI to transform how we work – Use large language models to automate tasks, improve customer support, and uncover insights from feedback.
• Remove ordering friction – Identify and eliminate barriers in the order-to-payment process.
• Drive automation in distribution – Design and implement automation to improve speed, accuracy, and scalability.
• Lead cross-functional teams – Collaborate across tech, service, and distribution to deliver lasting improvements.
• Spot and solve operational pain points – Identify recurring issues and address them at the root to improve both customer experience and efficiency.

2. Products & Publishing

Chicago - IL only

Lead initiatives that shape our product offering, strengthen our supplier base, and enhance the way customers discover and understand our products. Examples of work you might own include:

• Own a product line – Make decisions that directly shape what we sell and how we present it, improving customer outcomes and driving growth.
• Accelerate great writing with AI – Build and refine AI-powered tools that help our copywriters create clear, engaging content at scale.
• Strengthen our supplier base – Evaluate and enhance supplier relationships to ensure quality, competitive pricing, and reliable delivery.
• Launch new website features – Partner with tech teams to improve navigation, search, and overall site experience.
• Lead teams that explain complex concepts – Oversee research and creative teams that make industrial concepts easy for customers to understand.

Our leadership opportunity is your gateway to senior leadership positions. Your growth will be fueled by the impact of your work, not rigid timelines or predetermined milestones. Ready to lead and innovate? Your journey starts here.

Who You Are

You’re energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you—building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.

Cash Compensation

• Total cash compensation is generally around $230,000 to $320,000 and includes a profit sharing based on company profitability.
• You will also receive a relocation stipend and signing bonus.
• Informal and formal mentorship
• Employee resource groups
• Medical, dental, pharmacy, and vision plans with no monthly premiums

Time Off

• Paid time off for vacation and personal time

Family & Future

• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• First-time home buyer assistance
• Industry leading company-funded retirement accounts

This position is not eligible for work authorization sponsorship by McMaster-Carr.Candidates who currently require, or will require in the future, sponsorship from McMaster‑Carr are not eligible. This includes, for example, individuals whose F‑1 OPT authorization will expire and would require H‑1B sponsorship, as well as candidates requiring TN sponsorship documentation or an H‑1B transfer.

#BI-DNI

Equal Opportunity Employer

We are proud to an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here .