Strategic Operations Leader, MBA 2027

McMaster-Carr; United States; Remote; USD 230,000 - 320,000; Full time

Benefits offered by this job

Relocation stipend

Signing bonus

Mentorship

Employee resource groups

Medical, dental, vision plans with no月

Job summary

McMaster-Carr is seeking leaders for a high-impact path to senior leadership across Customer Service, Fulfillment, and Products & Publishing. Roles are on-site in multiple U.S.

locations, with opportunities to influence the distribution network, product strategy, and supplier base. Ideal candidates bring ambition to grow into leadership, comfort with ambiguity, and a collaborative mindset to drive cross-functional improvements.

Qualifications

• Curious and driven to lead in ambiguity.
• Ownership mindset with focus on outcomes.
• Ability to collaborate across functions and levels.

Responsibilities

• Drive operational excellence across Customer Service, Fulfillment, and Automation.
• Lead cross-functional teams to deliver lasting improvements.
• Identify and address friction points to improve customer experience and efficiency.
• Apply AI and automation to transform workflows and insights from feedback.

Job description

McMaster-Carr is seeking leaders for a high-impact path to senior leadership across Customer Service, Fulfillment, and Products & Publishing. Roles are on-site in multiple U.S.

locations, with opportunities to influence the distribution network, product strategy, and supplier base. Ideal candidates bring ambition to grow into leadership, comfort with ambiguity, and a collaborative mindset to drive cross-functional improvements.