Customer Solutions

McMaster-Carr; Santa Fe Springs (CA); Hybrid; USD 85,000 - 98,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision plans

Company retirement accounts

Employee resource groups

All-gender benefits

Home buyer assistance

Parental leave

Job summary

McMaster-Carr in Santa Fe Springs is seeking broadly skilled and resourceful professionals who can guide customers to the right products, answer questions, and navigate our catalog to help customers get their jobs done.

This hybrid role requires a bachelor’s degree, onboarding on-site for six months, and provides a base salary of $85,000 to $97,700 plus total cash compensation of $106,000 to $132,000 including profit sharing. Benefits include tuition reimbursement and comprehensive plans.

Qualifications

• A bachelor's degree is required for this role.

Responsibilities

• Guide customers to the right products and navigate our catalog to help customers get their jobs done.
• Solve urgent order and delivery challenges by coordinating with warehouse and carriers to get customers what they need when it matters most.
• Provide accurate product information and documentation, including specifications, safety data sheets, certificates, and other information.
• Tackle unfamiliar problems and ambiguous situations by gathering information, researching, and developing practical solutions.
• Deliver high-quality work in a fast-paced environment with accuracy and attention to detail.

Skills

Customer service

Problem solving

Communication

Education

Bachelor's degree

Job description

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you’re an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We are interested in your ability to think and find solutions for our customers.

This is a hybrid role based in our Santa Fe Springs office.

• Guiding customers to the right products for their needs. You will answer questions and navigate our catalog and internal resources to ensure our customers get their jobs done.
• Solving urgent order and delivery challenges. You will investigate issues, coordinate with our warehouse and carriers, and determine the best path forward to get customers what they need when it matters most.
• Providing accurate product information and documentation. You will help customers access specifications, safety data sheets, certificates, and other information they need to select and use our products.
• Tackling unfamiliar problems and ambiguous situations. Customers often come to us with incomplete information or unique requirements. You will gather information, conduct research, and develop practical solutions.
• Delivering high-quality work in a fast-paced environment. You will move between a variety of customer needs while maintaining accuracy, attention to detail, and sound judgement.

A bachelor's degree is required for this role.

Work Schedule

This is a hybrid position. During your first six months, you will be expected to work on-site five days per week to support your onboarding and ongoing development. After six months, you are eligible to transition to a hybrid schedule, subject to your team’s specific guidelines and business needs.

Cash Compensation

The base salary range for this position is $85,000 - $97,700.

Total cash compensation ranges from $106,000 - $132,000, which includes annual cash profit sharing based on company profitability.

Benefits

• 100% tuition reimbursement
• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Industry-leading company-funded retirement accounts
• Employee resource groups
• Inclusive, all-gender benefits
• First-time home buyer assistance
• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• Paid time off for vacation and personal time

Who We Are

McMaster-Carr is a trusted e-commerce company that keeps industry in motion. Every day, hundreds of thousands of customers turn to our website, app, or catalog to find the parts they need and get them fast so they can solve problems, avoid downtime, and keep critical operations running smoothly.

We serve industries that touch nearly every part of daily life: aerospace, agriculture, entertainment, marine, medical, automotive, food and beverage, and more. Our work may happen behind the scenes, but its impact is everywhere.

Our customers not only rely on us to maintain what matters, they also look to us to help them imagine what’s next. Through tools like 3D CAD models, intuitive search, and a constantly evolving product offering, we help people discover new solutions, iterate on ideas, and improve the way they work.

#BI-DNI

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

Data We Collect

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.