Head of Customer Service & Ops Automation

McMaster-Carr; United States; Remote; USD 175,000 - 390,000; Full time

Benefits offered by this job

Relocation stipend

Signing bonus

Medical, dental, and vision plans

Paid parental leave

Paid time off

Job summary

McMaster-Carr, a top e-commerce company, seeks a Customer Service and Fulfillment Leader to drive innovation and operational excellence. This role offers the chance to shape customer service strategies using technology and lead cross-functional initiatives.

Ideal candidates demonstrate strong leadership and problem-solving skills, thriving in challenges while spearheading improvements. The position is pivotal for operational scalability and enhancing the customer experience.

Competitive compensation includes relocation stipend and benefits like medical plans, mentorship, and paid time off.

Qualifications

• Drive results and navigate ambiguity.
• Energized by shaping direction and leading others.
• Develop solutions for operational challenges.

Responsibilities

• Transform customer support using large language models.
• Eliminate barriers in the order-to-payment process.
• Design automation in distribution operations.
• Lead cross-functional team improvements.
• Identify and solve operational pain points.

Skills

Leadership

Collaboration

Problem-solving

Automation

Job description

McMaster-Carr, a top e-commerce company, seeks a Customer Service and Fulfillment Leader to drive innovation and operational excellence. This role offers the chance to shape customer service strategies using technology and lead cross-functional initiatives.

Ideal candidates demonstrate strong leadership and problem-solving skills, thriving in challenges while spearheading improvements. The position is pivotal for operational scalability and enhancing the customer experience.

Competitive compensation includes relocation stipend and benefits like medical plans, mentorship, and paid time off.