Director, Customer Operations (Fully Remote)

Partner Company; United States; Remote; USD 100,000 - 143,000; Full time

Benefits offered by this job

Employer-paid medical

dental

life insurance

401(k)

wellness perks

Job summary

Partner Company is a growing international SaaS organization focused on delivering exceptional customer experiences. It fosters a remote-first, collaborative culture that values employee well-being, diversity, and continuous improvement.

The role will lead onboarding, support, and payments operations across North America, translating growth objectives into scalable, data-driven strategies with automation and AI.

Qualifications

• 8+ years in operations, customer support, or related post-sales leadership.
• Strong data-driven decision-making and change management skills.
• Remote work from eligible locations in Canada.

Responsibilities

• Oversee onboarding, support, and payments operations across North America.
• Translate growth objectives into scalable strategies using data, automation, and AI.
• Lead performance management, workforce planning, and capacity forecasting across customer operations.
• Foster cross-functional collaboration and guide teams through operational transformation.

Skills

Data-driven decision making

Process optimization

Change management

Leadership

Job description

• Seeking an experienced customer operations leader to oversee Onboarding, Support, and Payments Operations across North America.
• Translate growth objectives into scalable strategies while optimizing processes with data, automation, and AI.

Key Accountabilities:

• Lead performance management, workforce planning, and capacity forecasting across customer operations.
• Foster cross-functional collaboration and guide teams through operational transformation.

Requirements:

• At least 8 years in operations, customer support, or related post-sales leadership.
• Strong data-driven decision-making, process optimization, and change management skills.
• Fully remote work from eligible locations in Canada.
• Employer-paid medical, dental, life insurance, 401(k), and wellness perks.

Partner Company

This partner company is a growing international SaaS organization focused on delivering exceptional customer experiences. It fosters a remote-first, collaborative culture that values employee well-being, diversity, and continuous improvement.