Head of Customer Experience Transformation

QXO; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental leave

Paid training and certifications

Legal assistance and identity protection

Pet insurance

Employee assistance program (EAP)

Job summary

QXO is seeking a Director, Customer Experience based in Atlanta, GA, responsible for leading the company's Customer Experience program. This pivotal role aims to enhance customer interaction, ensuring service excellence and aligning operations with strategic goals.

The ideal candidate will have extensive experience in customer service leadership, cross-departmental collaboration, and a data-driven approach to improving customer satisfaction and retention.

Employees will enjoy robust benefits including medical, dental, and vision insurance, a 401(k) with employer match, parental leave, and more.

Qualifications

• 10+ years of experience leading customer service or experience organizations.
• Proven experience in complex, multi-division environments.
• Experience in establishing service standards and governance models.

Responsibilities

• Design and lead the enterprise Customer Experience program.
• Ensure alignment between customer experience and sales strategies.
• Monitor service level standards and customer experience KPIs.

Skills

Customer service leadership

Stakeholder management

Strategic planning

Cross-functional collaboration

KPI development

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

CRM platforms

Job description

QXO is seeking a Director, Customer Experience based in Atlanta, GA, responsible for leading the company's Customer Experience program. This pivotal role aims to enhance customer interaction, ensuring service excellence and aligning operations with strategic goals.

The ideal candidate will have extensive experience in customer service leadership, cross-departmental collaboration, and a data-driven approach to improving customer satisfaction and retention.

Employees will enjoy robust benefits including medical, dental, and vision insurance, a 401(k) with employer match, parental leave, and more.