Global Customer Experience Director & Transformation Lead

ADM; Kennesaw (GA); On-site; USD 169,000 - 258,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Career development

Job summary

ADM is seeking a Senior Director of Customer Experience in Kennesaw, GA to own the global CX vision for Health & Wellness. You will translate the vision into a multi-year roadmap, drive end-to-end customer engagement, and coordinate cross-functional teams to execute improvements.

The role emphasizes strategic reviews, process improvements, and aligning with Sales for growth opportunities. The ideal candidate has 15+ years in CX leadership, with 5+ years in leadership roles, and a track record of

Qualifications

• 15+ years of progressive leadership experience in customer experience, account management, or commercial operations.
• At least 5 years in a leadership role overseeing CX.
• Experience leading CX transformation in large, complex organizations, preferably in health and wellness.

Responsibilities

• Own the end-to-end customer experience from engagement through delivery and retention.
• Lead cross-functional alignment and establish escalation pathways across functions.
• Partner with Sales to develop strategic account plans and identify expansion opportunities.
• Mentor teams and build the CX organization aligned with strategic goals.

Skills

Leadership

CX strategy

Cross-functional leadership

Stakeholder management

Process improvement

Operational excellence

Education

Bachelor's degree

MBA

Job description

ADM is seeking a Senior Director of Customer Experience in Kennesaw, GA to own the global CX vision for Health & Wellness. You will translate the vision into a multi-year roadmap, drive end-to-end customer engagement, and coordinate cross-functional teams to execute improvements.

The role emphasizes strategic reviews, process improvements, and aligning with Sales for growth opportunities. The ideal candidate has 15+ years in CX leadership, with 5+ years in leadership roles, and a track record of