Head of Customer Experience Product Management
UKG
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
UKG is seeking a Manager of Product Management to lead a portfolio of customer experience products and shape strategy across platforms such as Salesforce Service Cloud and Certinia PSA. You will guide a team of product managers, align investments with customer value, and drive measurable outcomes with data and AI.
You’ll partner with Engineering, Data, Security, and Legal to ensure seamless delivery from discovery to launch and ongoing improvement, while prioritizing quality, adoption, and
Qualifications
- 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
- People-management experience leading and developing product management professionals.
- Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
- Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, or related customer experiences.
- Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, HCM, enterprise software, or adjacent SaaS domains.
Responsibilities
- Lead a team of product managers and a portfolio of customer experience products and solutions.
- Set direction, develop your team, and partner across UKG to turn customer problems into valuable experiences.
- Define portfolio strategy, investment priorities, and outcomes based on customer value and business impact.
- Shape platform solutions across Salesforce Service Cloud and PSA and plan integrations with data and automation.
- Lead AI-enabled products, including agents, automation, and governance that balance value and safety.
Skills
Tools
Job description
UKG is seeking a Manager of Product Management to lead a portfolio of customer experience products and shape strategy across platforms such as Salesforce Service Cloud and Certinia PSA. You will guide a team of product managers, align investments with customer value, and drive measurable outcomes with data and AI.
You’ll partner with Engineering, Data, Security, and Legal to ensure seamless delivery from discovery to launch and ongoing improvement, while prioritizing quality, adoption, and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
