CX Product Management Lead - AI & Enterprise Platforms

UKG; Topeka (KS); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management to lead a team delivering customer experience products and connected experiences across platforms. You will partner with engineering, data, and business teams to drive strategy and investments, using data and AI to create value while maintaining strong governance and outcomes.

The role requires senior PM experience with enterprise software, cross-functional leadership, and familiarity with Salesforce Service Cloud and Certinia PSA.

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, or related customer experiences.
• Experience with Salesforce Service Cloud, Certinia Professional Services Automation (PSA), Sierra AI, Human Capital Management (HCM), enterprise software, or adjacent SaaS domains.
• Note: this role works on east coast hours; starting the workday at 7am EST is not uncommon, to best collaborate with the UKG engineering teams.

Responsibilities

• Lead a team of product managers and a portfolio of customer experience products and solutions.
• Define direction, develop your team, make investment decisions, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.
• Shape product strategy and experiences across platforms such as Salesforce Service Cloud and Certinia PSA, partnering with technology teams.
• Lead AI-enabled products and establish expectations for quality, trust, safety, economics, and measurable outcomes.
• Build a high-performing organization by hiring, coaching, and developing product managers and shaping product practices.

Skills

Product management

People management

Cross-functional collaboration

Strategic thinking

Data-driven decisions

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

HCM

Job description

UKG is seeking a Manager of Product Management to lead a team delivering customer experience products and connected experiences across platforms. You will partner with engineering, data, and business teams to drive strategy and investments, using data and AI to create value while maintaining strong governance and outcomes.

The role requires senior PM experience with enterprise software, cross-functional leadership, and familiarity with Salesforce Service Cloud and Certinia PSA.