CX Product Management Lead for Enterprise & AI

UKG; Jackson (MS); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management to lead a team delivering customer experience products and solutions. You’ll define strategy, set investment priorities, and partner across the company to translate customer problems into measurable outcomes.

Expect AI-enabled initiatives and Enterprise Platform work across Salesforce Service Cloud and Certinia PSA. You will hire, coach, and develop product managers, guiding cross-functional execution with Engineering, Data, Security, Legal, and

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, agents, or related customer experiences.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, Human Capital Management (HCM), enterprise software, or adjacent SaaS domains.
• Note: this role follows east coast hours; starting the workday at 7am EST is common to align with UKG teams in the India office.

Responsibilities

• Lead a team of product managers and a portfolio of customer experience products and solutions; set direction and invest priorities.
• Partner across UKG to turn customer problems and emerging technology into valuable experiences.
• Shape product strategy across platforms such as Salesforce Service Cloud and Certinia PSA.
• Lead AI-enabled products including intelligent workflows and automation with appropriate human oversight.
• Build a high-performing organization by hiring, coaching, and developing product managers.
• Coordinate cross-functional execution with Engineering, Design, Data, Security, Legal, Operations and customer teams.
• Establish measures for customer experience, adoption, and business value; communicate strategy and risks to senior leaders.

Skills

Product management

People management

Cross-functional leadership

Enterprise SaaS

Salesforce Service Cloud

Certinia PSA

Sierra AI

HCM

AI-enabled solutions

Tools

Salesforce Service Cloud

Job description

UKG is seeking a Manager of Product Management to lead a team delivering customer experience products and solutions. You’ll define strategy, set investment priorities, and partner across the company to translate customer problems into measurable outcomes.

Expect AI-enabled initiatives and Enterprise Platform work across Salesforce Service Cloud and Certinia PSA. You will hire, coach, and develop product managers, guiding cross-functional execution with Engineering, Data, Security, Legal, and