CX Product Management Lead — AI & Enterprise Platform

UKG (Ultimate Kronos Group); Austin (TX); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management to lead a team of product managers across customer experience products. You’ll define strategy, set investment priorities, and partner across UKG to turn customer problems and emerging tech into valuable, connected experiences.

You’ll shape product strategy for platforms like Salesforce Service Cloud and Certinia PSA, drive AI-enabled solutions, and build a high-performing organization through coaching, capacity planning, and cross-functional

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, agents, or related customer experiences.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, HCM, enterprise software, or adjacent SaaS domains.
• Note: role works on east coast hours; collaboration with UKG engineering teams in our India office.

Responsibilities

• Lead the portfolio: define and own the strategy, investment priorities, and outcomes for a portfolio of customer experience products.
• Partner with business leaders to evaluate where to invest, accelerate, or adjust directions based on customer value and business impact.
• Shape connected customer experiences across products, platforms, and workflows with customer validation.
• Lead enterprise platform solutions across platforms such as Salesforce Service Cloud and Certinia PSA with cross-functional teams.
• Lead AI-enabled products and establish expectations for quality, trust, safety, and measurable outcomes.
• Build and coach a high-performing product organization and manage execution from discovery to launch and continuous improvement.

Skills

Product management

People management

Cross-functional leadership

Enterprise software

AI in products

Salesforce Service Cloud

PSA (Certinia)

Sierra AI

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

HCM

Job description

UKG is seeking a Manager of Product Management to lead a team of product managers across customer experience products. You’ll define strategy, set investment priorities, and partner across UKG to turn customer problems and emerging tech into valuable, connected experiences.

You’ll shape product strategy for platforms like Salesforce Service Cloud and Certinia PSA, drive AI-enabled solutions, and build a high-performing organization through coaching, capacity planning, and cross-functional