Leader, Customer Experience Product Management

UKG; United States; On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management for Customer Experience products. You will lead a team of product managers, set direction, invest priorities, and translate customer problems into valuable, connected experiences across platforms like Salesforce Service Cloud and Certinia PSA.

You’ll hire and develop talent, collaborate across engineering, data, design, security, and legal, and drive AI-enabled solutions with measurable outcomes while maintaining human judgment.

Qualifications

• 8+ years of product management experience delivering enterprise software.
• People management experience leading product teams.
• Experience leading cross-functional initiatives with customer value and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions with automation/AI features.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, or related SaaS domains.

Responsibilities

• Define and own the portfolio strategy, priorities, and outcomes for customer experience products.
• Identify opportunities to simplify experiences across products and validate problems with customers.
• Shape strategy for enterprise platform solutions across Salesforce Service Cloud and PSA.
• Lead AI-enabled products, with clear quality, safety, and business outcomes.
• Hire, coach, and develop product managers and optimize team capacity.
• Collaborate with Engineering, Design, Data, Security, Legal, and Operations to move from discovery to launch.
• Set measures for adoption, product quality, operational performance, and business value; report to senior leaders.

Job description

UKG is seeking a Manager of Product Management for Customer Experience products. You will lead a team of product managers, set direction, invest priorities, and translate customer problems into valuable, connected experiences across platforms like Salesforce Service Cloud and Certinia PSA.

You’ll hire and develop talent, collaborate across engineering, data, design, security, and legal, and drive AI-enabled solutions with measurable outcomes while maintaining human judgment.