CX Product Management Lead — AI-Driven Enterprise Portfolio

UKG (Ultimate Kronos Group); Lincoln (NE); On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking a Manager of Product Management for Customer Experience to lead a team of product managers and own a portfolio of customer experience solutions. You will set strategy, invest priorities, and partner across UKG to turn customer problems and AI opportunities into valuable experiences.

You will drive portfolio decisions, shape enterprise platform solutions (e.g., Salesforce Service Cloud, PSA), and guide AI-enabled products with a strong emphasis on data, trust, and measurable

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, or agents.
• Experience with Salesforce Service Cloud, Certinia PSA, Sierra AI, HCM, enterprise software, or adjacent SaaS domains.
• Note: role aligns with east coast hours; open to current US residents.

Responsibilities

• Lead the portfolio: define and own strategy, investment priorities, and outcomes for a customer experience product portfolio.
• Shape connected experiences across products, platforms, and workflows with customer validation.
• Lead enterprise platform solutions across platforms like Salesforce Service Cloud and PSA in collaboration with tech teams.
• Guide AI-enabled products, balancing agent autonomy with human oversight and measurable value.
• Build a high-performing org by hiring, coaching, and developing product managers and refining practices.
• Lead cross-functional execution with Engineering, Design, Data, Security, Legal, Operations, and more.
• Drive outcomes and communicate strategy, risks, and trade-offs to senior leaders.

Skills

Customer experience

People management

Cross-functional leadership

AI-enabled products

Enterprise software

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

HCM

Job description

UKG is seeking a Manager of Product Management for Customer Experience to lead a team of product managers and own a portfolio of customer experience solutions. You will set strategy, invest priorities, and partner across UKG to turn customer problems and AI opportunities into valuable experiences.

You will drive portfolio decisions, shape enterprise platform solutions (e.g., Salesforce Service Cloud, PSA), and guide AI-enabled products with a strong emphasis on data, trust, and measurable