Chief Omnichannel Engagement Architect

BGB Group; United States; On-site; USD 175,000 - 225,000; Full time

Job summary

A healthcare communications agency seeks an experienced SVP, Engagement Strategy, to lead the omnichannel and experience strategy for new business initiatives. The role demands deep healthcare expertise and creativity to shape customer engagement journeys that drive agency growth. Responsibilities include developing strategic frameworks, collaborating with cross-functional teams, and mentoring talent. The position requires 8+ years of experience, ideally in pharma or healthcare environments, with a competitive salary range of $175,000 - $225,000 plus bonuses.

Qualifications

• 8+ years of experience in customer engagement or digital marketing.
• Experience with omnichannel strategy in pharma or healthcare.
• Demonstrated ability to develop engagement strategy for pitches.

Responsibilities

• Lead development of omnichannel and engagement strategies.
• Shape customer journeys and personas for pitch work.
• Mentor the engagement strategy team.

Skills

Customer engagement

Omnichannel strategy

Digital marketing

Healthcare ecosystem understanding

Storytelling and presentation skills

Education

Bachelor’s degree

Advanced degree preferred

Job description

A healthcare communications agency seeks an experienced SVP, Engagement Strategy, to lead the omnichannel and experience strategy for new business initiatives. The role demands deep healthcare expertise and creativity to shape customer engagement journeys that drive agency growth. Responsibilities include developing strategic frameworks, collaborating with cross-functional teams, and mentoring talent. The position requires 8+ years of experience, ideally in pharma or healthcare environments, with a competitive salary range of $175,000 - $225,000 plus bonuses.