Head of Culinary Retail & Guest Experience

CSC-Generatio; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Sur La Table in Austin, TX, seeks a General Manager to lead high-performing retail and culinary teams, inspiring customers through every stage of their culinary journey. This role blends strategic business acumen with strong operational expertise to drive culinary and retail performance while delivering exceptional service.

You will recruit, coach, and develop staff, oversee store operations, inventory, merchandising, safety, and compliance, and partner with marketing and training to exceed

Qualifications

• 21+ years of age or older
• 3+ years of retail management experience
• Current Food Manager Certification or ability to obtain
• Proven track record of achieving sales and motivating high-performing teams

Responsibilities

• Recruit, develop, and retain a high-performing team for culinary and retail needs.
• Lead, coach, and inspire associates to exceed performance expectations and maintain a positive culture.
• Represent the brand and create memorable, educational experiences for customers.

Skills

Leadership

Team building

Coaching

Customer service

Education

Food Manager Certification

Tools

POS system

Microsoft Office

Job description

Sur La Table in Austin, TX, seeks a General Manager to lead high-performing retail and culinary teams, inspiring customers through every stage of their culinary journey. This role blends strategic business acumen with strong operational expertise to drive culinary and retail performance while delivering exceptional service.

You will recruit, coach, and develop staff, oversee store operations, inventory, merchandising, safety, and compliance, and partner with marketing and training to exceed