Head of Critical Facilities & Data Center Ops

Jones Lang LaSalle Incorporated; New York, Northern (NY, KY); Hybrid; USD 195,000 - 225,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Vice President of Technical Services for Data Centers to provide strategic leadership over critical facilities and a global portfolio. You will lead a team of managers and operators, ensuring high reliability of MEP systems and strong vendor coordination.

The role requires hands-on project management, budgeting, and client relationship management across multiple sites with travel 20–45%.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering or Business Management or equivalent experience.
• 10–15 years of experience in a similar role with leadership responsibilities.
• Experience in design, installation, and commissioning of critical electrical and mechanical systems for data centers.
• Strong knowledge of architectural drawings and space planning concepts.
• Hands-on project management with budgeting, scheduling, and change orders.

Responsibilities

• Managing delivery of critical facilities services across the assigned portfolio in accordance with all agreed policies, procedures, and contract scope
• Acting as the primary point of contact for clients and facility professionals, developing and cultivating key relationships with landlords, property management companies, and third-party service providers
• Providing direct oversight of operational MEP facilities management, vendor relationships, and MEP building maintenance
• Managing team members at a management level to ensure team performance, facilities maintenance and upkeep, and addressing issues or escalations
• Serving as the MEP project management contact for all office renovation and expansion projects in global offices, coordinating with architects, space planners, MEP/AV consultants, real estate brokers, and construction service providers
• Overseeing MEP construction project management, vendor coordination, administration, and maintenance oversight for all existing workspaces in global offices
• Managing managed staff hours including additional support requirements and coordinating support with client
• Overseeing monthly billing management and tracking of additional services to ensure cost control and profitability
• Ensuring compliance with all client contract requirements and meeting or exceeding Key Performance Indicators to deliver exceptional service quality

Skills

Leadership

Client relationships

Project management

Budgeting

MS Office

MS Project

Analytical skills

Interpersonal skills

Education

Bachelor's degree in Electrical/Mechanical Engineering or Business Management

Tools

MS Office

MS Project

Job description

Jones Lang LaSalle Incorporated is seeking a Vice President of Technical Services for Data Centers to provide strategic leadership over critical facilities and a global portfolio. You will lead a team of managers and operators, ensuring high reliability of MEP systems and strong vendor coordination.

The role requires hands-on project management, budgeting, and client relationship management across multiple sites with travel 20–45%.