Senior PM, AI Call Intelligence & Voice Agents

Litify; New York (NY); Hybrid; USD 140,000 - 155,000; Full time

Job summary

Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves.

This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off

Qualifications

• 5+ years in product management within B2B SaaS or workflow automation platforms.
• 2+ years managing AI, ML, or data-intensive products.
• Proven success leading cross-functional delivery and working directly with clients or external partners.
• Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
• Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production.

Responsibilities

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
• Set the roadmap for call capture, transcription, and AI-generated summaries.
• Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
• Ship AI voice agents for inbound and outbound use cases.
• Own the agentic workflows those calls trigger, along with guardrails and evaluation standards for agent behavior.
• Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
• Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
• Run market and competitive research to inform new opportunities and commercialization strategy.
• Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
• Drive adoption and measure success through data-driven insights.

Skills

Product management

AI/ML products

Cross-functional delivery

Client engagement

Voice/Agent AI

Tools

Salesforce

Telephony platforms

Speech-to-text tooling

Job description

Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves.

This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off