Head of Content Design Systems & Strategy

PayPal; New York (NY); Híbrido; USD 177.000 - 262.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Healthcare coverage for you and family

Generous paid time off

Equity compensation

Descripción de la vacante

PayPal in New York City is seeking a content design leader to shape product voice and information architecture at scale. You’ll own a systems-level strategy, build reusable content patterns, and establish governance to enable teams to deliver coherent experiences.

You’ll lead a team of content designers, partner with Design, Legal, Localization, and Engineering, and drive improvements in user understanding and business impact in a complex fintech environment.

Formación

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience leading product content design and building content systems, standards, and governance.
• Ability to influence senior cross-functional partners and align content strategy with business objectives.
• Experience in FinTech, financial services, or regulated product environments is preferred.

Responsabilidades

• Define and evolve a systems-level content design strategy across product voice, terminology, and information architecture.
• Build scalable content infrastructure with shared lexicon, reusable patterns, and governance.
• Collaborate with Design, Research, Product, Engineering, Legal, and Localization to translate complex problems into clear content decisions.
• Lead critique and establish quality expectations for consistency, accessibility, and customer comprehension.

Conocimientos

Content strategy

Systems thinking

Leadership

UX writing

Information architecture

Educación

Bachelor's degree

Herramientas

CMS

Content governance tools

Descripción del empleo

PayPal in New York City is seeking a content design leader to shape product voice and information architecture at scale. You’ll own a systems-level strategy, build reusable content patterns, and establish governance to enable teams to deliver coherent experiences.

You’ll lead a team of content designers, partner with Design, Legal, Localization, and Engineering, and drive improvements in user understanding and business impact in a complex fintech environment.